Client can't connect to the server

Introduction

There are several things that could prevent a client station from communicating properly with the server. Below are some simple troubleshooting steps that may help restore connectivity.

Troubleshooting Tips

• Confirm the correct username and password is being used
• Click the Add/Modify button, select the server you are trying to log into, and select the “Edit” button. Confirm the server’s IP Address is correct.
• Confirm that the client station can communicate with the server by opening a web browser, and typing the server’s IP Address into the navigation bar. If unable to connect to the webpage - there may be a network problem.
• Check that the proper port has been set (8000 vs. 8001) in “Edit Server” window as well. If you don’t know the correct port - contact your administrator or Acuity Support.
• Confirm firewalls have been turned off or altered to allow access to port 8000.
• Confirm Java has been installed the client station.
• Confirm port 8000 is working correctly. Go to the server's web page by opening a web browser, and typing the server’s IP Address into the navigation bar. Then click the "Run as Applet" link. If this works, then port 8000 is okay.
• Check on the physical server to make sure that it is at least up and running - at this point if unable to find the issue, call Acuity Support.